Do you think that certain principles should be followed when running a business. To improve knowledge on office management and its functions. Higher certificate in office administration office admin. These activities can range from being responsible for the management of human resources, budgets.
Unit i overview of management definition management role of managers evolution of management thought organization and the environmental factors trends and challenges of management in global scenario. In conclusion, office management is the process of planning, organizing, supervising, directing and controlling the activities of office in order to achieve the objective of office successfully. Management and administration management study guide. Jan 11, 2018 office administration and office management is a vital course to not only office managers but also for receptionists.
Management functions for the efficient functioning of the office, the management functions are planning, organizing, staffing, directing, communicating, controlling, co. This program covers a wide range of management, administration and supervisory matters, as well as focusing on a wide number of practical office issues and management practice. A secretary is essential for keeping the gears of every organization running smoothly. The notion of change continues to flourish and is multinational in scale. The business management and administration career cluster programs prepare. The content and teaching strategies used should therefore reflect current trends in.
Another attempt to improve the management and administrative skills of school heads was the mandatory requirement that by 1984. This qualification is an entry level qualification which is vocational and industry orientated. A guidance manual for good practice 183 the use of some basic administrative books and forms can also help in managing visitors see appendices to this chapter for samples of. Hang a meeting board in the administration office that shows who is attending which. The unit introduces the student to a range of studies which are useful in understanding people in the workplace. The content and teaching strategies used reflect current trends in the modern office. Pdf cooperative management and administration muthu. Without efficient office administration, even the most well performing team will find themselves bogged down with back office tasks. Module 1 office administration and management south african. In addition to communicating with the public outside the office see chapter 8.
First were the modules on management and administration for school heads. Management concepts and organizational behaviour subject code. Business management notes and revision kits click on the course unitssubjects to open the content module i communication skills life skills information and communication technology entrepreneurship financial accounting economics business law module ii cost accounting principles and practices and management supply and transport management quantitative techniques commercial and administrative. What do you think is the difference between management and business administration. Office management and effective administration skills.
A focus on primary school heads in one district in zimbabwe. The functions of office management in brief, are given below. Additional notes are given for futher clarification. Introduction to office administration and management1. Simply put, management can be understood as the skill of getting the work done from others. It is the first point of interaction between the hotel and the guests. In modern internet society also, there is a need of direction to the individual efforts towards common purpose or objective. For example, a medical office manager may be required to greet patients, set appointments. The most important point that differs management from the administration is that the former is concerned with directing or guiding the operations of the. In combination with technological updates, this comprehensive introduction to office management focuses on what office. Unit 4 business administration startup in class discuss these questions. The knowledge and understanding from this program allows access to higher studies in a wide range of managerial and administrative areas including in personnelhr and. Office administration and management notes knec diploma.
Administrative and office management prepares students to plan, organize, direct, and control the functions and processes of a firm or organization and be successful in a work environment. Administrative management, 4th edition 20 english pdf. Administration is also used to refer to group of persons who execute these duties, such as the governing board of your school or the top level executives of a corporation. Office management is not only necessary to business organization but also essential to nonbusiness organization. Office management complete course 2019 lecture no 01. Customer relations learning outcomes teacher guidelines the student should be able to. Topics for technological advances and their impact on office administration and managemente. Secretarial office administration and receiptionist courses 2. Importance of office management management notes tyrocity.
For courses in administrative office management, office management, or administrative management. An introduction focuses on what office managers actually do on the job. Administrative management adm this category deals with materials on organization, functions, management, agency emergency preparedness, and civil defense. Office administration and office management quiz proprofs. Table of contents1 office administration and management1. Administration, like management a lso involves s uch elements as planning, organizing, programming, staffing, budgeting, co ordinating, reporting and evaluating, but on a smaller scale than. Office management job outlook and salary office managers can also be called administrative services managers. Take it up and see how much you know on the subject.
It is not exactly same as administration, which alludes to a process of effectively administering the entire organization. Office administration and customer care office assistant understanding the role and function of the office the student should be able to. West visayasstate universityjaniuay campus school of information and communications technology janiuay, iloilo lecture notes in office management 1 introduction to office management office office is a part of an organization. Jul 25, 2018 difference between management and administration definition of administration the administration is a systematic process of administering the management of a business organization, an educational institution like school or college, government office or any nonprofit organization. A guidance manual for good practice 183 the use of some basic administrative books and forms can also help in managing visitors see appendices to this chapter for samples of these. Introduction to office management notes pdf 042020. Office administration syllabus extract office administration is a business education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. These elements include interpersonal, communication, organizational and time management competencies. Sep 28, 2012 administrative office management aom 1. Students are provided opportunities to develop attitudes and apply skills and kno wledge in the areas of business administration, management, and finance. Planning is a fundamental function of office management. Quibles 7th edition of administrative office management. Introduction to office management linkedin slideshare. The office management training module provides learning materials and exercises on how to efficiently and effectively manage an office and covers a range of subject areas e.
Without this, chaos and disorder are almost guaranteed. Filing cabinets photocopiers computers 3 marks ii list four important types of supplies used in the storage. Quible, administrative office management, 8th edition. Office administration syllabus rationale office administration is a business education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. Office administration capacity building for local ngos. Concept of office management management notes tyrocity.
Some scholars have defined office management as under. Office management is the process of planning, organizing, staffing, directing and controlling the administrative functions of an office in order to achieve the objectives of the organization. Office administration and office management is a vital course to not only office managers but also for receptionists. Being the prime interface between the hotel services and the guests. The quiz below tests on the fundamentals of office management. It is the process o utilizing the office resources efficiently o obtain the best result with less effort and cost. Office management meaning and definition, elements. Quible, administrative office management, 8th edition pearson. By ferreira, e erasmus, a groenewald, d administrative management was written specifically for people working in the field of administrative management, as well as those studying administrative management at higher education institutions. Diploma in business management notes and revision kits. Terry, office management can be defined as the task of planning coordination, motivating the efforts of others towards the specific objective in the office. Continuing the tradition, administrative office management, 8th edition, offers the most technologically updated text on the market. Today, managers in companies are most concerned with effective means of assuring their survival. To implement a costeffective departmentwide program that provides for adequate and proper documentation of department of energy activities, proper records disposition, and promotes economy and efficiency in the program.
Administrative is related to the world administration, which describe, the performance of or carrying out of. Modern office and its functions 5 the book has been thoroughly revised, enlarged and updated by mrs. To ensure adherence to regulations, procedures and rules by all staff members. It is the process o utilizing the office resources efficiently o obtain the. Chapter 9 records management revised april 18, 2006 what is the purpose of records management. Office administration and management office administration and management learning outcome at the end of this module you should be able to. It encapsulates introductory knowledge in the areas of general business administration within an office environment and will prepare the successful graduate for. Notes on concept and importance of office management. Office managers duties can vary significantly based on the size and type of organization of employment. Office management is similar to the general or administrative management. The vo ip provider may, for example, charge a setup or administration fee, a line activation fee, a cancellation fee. Difference between management and administration with.
This section present some tips for the efficient management of these three types of communication. Office management office management prepares plans for an office of a business enterprise in order to achieve predetermined objectives by using the efforts of personnel, appropriate machines equipments, the vest method of office work and by providing most suitable environment. Administrate and manage an office efficiently and effectively the information presented to you in this unit, as in the other modules, is presented to you in manageable chunks called assessment criteria. It is a place where records of various activities are kept. Administration and management 87 ncic 2000 databases the fbis national crime information center ncic 2000 began operations july 11, 1999, replacing the older system, in use since 1967. Office administration is a set of daytoday activities that are related to financial planning, record. Bureau of labor statistics bls reported 300,200 administrative services.
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